Terms of Purchase
Terms of Purchase
Last Updated: August 26, 2026
At Velunota, we are committed to providing a secure, straightforward, and dependable shopping experience for our customers. These Terms of Purchase explain how purchases, payments, orders, shipping, cancellations, and other related transactions are handled when you place an order through our website.
By placing an order on Velunota, you agree to these Terms of Purchase together with our Terms of Service, Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies published on our website.
1. Currency
All transactions on Velunota are processed in United States Dollars (USD).
Prices shown on our website, during checkout, and in order confirmations are displayed in USD unless otherwise specified.
If you use a payment method or bank account denominated in another currency, your bank or payment provider may apply exchange rates, foreign transaction fees, or other charges. Velunota is not responsible for fees charged by your bank, card issuer, PayPal, or any other payment provider.
2. Accepted Payment Methods
We provide secure and convenient payment options.
Available payment methods may include:
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PayPal
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Major credit cards
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Major debit cards
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Apple Pay
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Google Pay
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Other payment options shown at checkout
Payment options may vary depending on your location, device, and payment provider.
All payments are subject to authorization and approval by the relevant payment provider.
3. Pricing
We make reasonable efforts to ensure that the prices displayed for products on our website are accurate.
Prices may be changed at any time without advance notice. However, once an order has been successfully submitted and accepted, the price shown in your order confirmation will apply to that purchase.
Discounts, promotional offers, and coupon codes may be subject to additional conditions and may not be combined unless specifically stated.
4. Taxes, Duties & Additional Charges
Applicable taxes may be calculated and displayed during checkout based on your shipping destination and relevant laws.
For international orders, customs duties, import taxes, brokerage fees, or other charges may be assessed by local authorities.
Unless otherwise indicated at checkout, these charges are the responsibility of the customer.
5. Order Placement
By submitting an order, you confirm that:
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The information you provide is complete and accurate
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You are authorized to use the selected payment method
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Your billing and shipping details are correct
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You agree to pay the total amount shown at checkout
After submitting an order, you may receive an order confirmation email.
Receiving an order confirmation does not necessarily mean that your order has been finally accepted or shipped.
6. Order Acceptance
Velunota reserves the right to accept, reject, limit, or cancel an order when reasonably necessary.
This may occur in situations including:
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Product unavailability
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Pricing or listing errors
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Payment authorization issues
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Suspected fraud or unauthorized activity
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Incorrect customer or shipping information
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Orders that violate our policies
If we cancel an order after payment has already been successfully processed, the applicable amount will be refunded to the original payment method.
7. Payment Authorization
Your payment method may be authorized or charged when your order is submitted.
If your payment is declined, reversed, or otherwise unsuccessful, your order may not be processed.
Velunota is not responsible for delays caused by payment providers, financial institutions, or incorrect payment information provided by the customer.
8. Product Suitability, Recommendations & Responsible Use
Some products sold by Velunota may be intended for particular uses, environments, or customer needs.
Customers should carefully review all product descriptions, recommendations, warnings, instructions, and product information before purchasing or using an item.
Certain products may require specific handling, installation, care, or responsible use.
Customers are responsible for determining whether a product is suitable for their intended purpose, circumstances, and individual needs.
9. Product Safety
We encourage customers to follow all instructions and safety information provided with each product.
Products should only be used for their intended purpose.
Customers should use appropriate care and supervision when using products that require additional precautions or where such supervision is reasonably appropriate.
10. Order Changes & Cancellations
We begin processing orders as quickly as possible.
If you need to modify or cancel your order, please contact us at:
Requests should be submitted as soon as possible after the order is placed.
We cannot guarantee that an order can be modified or canceled once processing or fulfillment has begun.
Orders that have already shipped generally cannot be canceled and may need to be returned after delivery in accordance with our Return & Refund Policy.
11. Shipping
Orders are subject to our Shipping Policy.
Processing and delivery times may vary depending on product availability, destination, carrier operations, customs processing, and other circumstances outside our control.
Shipping and delivery dates are estimates and are not guaranteed.
12. Order Tracking
Once tracking information becomes available, it will normally be sent to the email address provided with your order.
Tracking information may take additional time to update after a shipping label has been created.
13. Returns & Refunds
Eligible purchases are covered by our 30-day return policy.
Returns must comply with the conditions described in our Return & Refund Policy.
Approved refunds will generally be issued to the original payment method after the returned item has been received and inspected.
Banks and payment providers may require additional time to post the refund to your account.
14. Optional Checkout Services
Velunota may offer optional services such as Shipping Protection or Tipping during checkout.
These services are entirely voluntary and are not required in order to complete your purchase.
They will only be added when selected during checkout.
Please refer to our Shipping Protection & Tipping Policy for additional details.
15. Product Availability
All products are subject to availability.
We may limit quantities, discontinue items, or update product availability without prior notice.
If an item becomes unavailable after an order has been submitted, we may contact you regarding available options or issue a refund for the unavailable product.
16. Product Information
We make reasonable efforts to display product descriptions, images, specifications, colors, sizes, recommendations, and other information accurately.
However, actual product appearance may vary slightly due to lighting, photography, screen settings, manufacturing updates, or other factors.
Minor variations that do not materially affect the normal use or function of the product may not be considered a defect.
17. Fraud Prevention
To protect our customers and our business, we may review transactions for potential fraud or unauthorized activity.
We may request additional information to verify an order before fulfillment.
Orders that cannot be reasonably verified may be delayed or canceled.
18. Chargebacks & Payment Disputes
If you encounter a problem with your order, please contact us first at:
We will make reasonable efforts to resolve legitimate concerns involving orders, payments, delivery, or refunds directly.
Submitting a chargeback while a refund or customer service request is already being processed may delay the resolution process.
Nothing in this section limits any rights you may have under applicable law or through your payment provider.
19. Limitation of Purchase
Products purchased through Velunota are primarily intended for personal or household use unless otherwise stated.
We reserve the right to limit or cancel quantities that appear to be purchased for unauthorized resale, commercial redistribution, fraud, or other improper purposes.
20. Changes to These Terms
We may revise these Terms of Purchase from time to time to reflect changes in our operations, payment methods, policies, legal requirements, or services.
The latest version will be posted on our website with the updated effective date.
21. Contact Us
If you have questions about your purchase, payment, order, or these Terms of Purchase, please contact us:
Email: support@velunota.com
Phone: (570) 634-9114
Website: https://velunota.com
Company: WT TECH HONGKONG LIMITED
Address: UNIT D52, 3/F, WONG KING INDUSTRIAL BUILDING, NO.2 TAI YAU STREET, DIAMOND HILL, HONG KONG