Shipping policy
The Velunota Promise
At Velunota, we believe a better shopping experience begins with attentive service.
That’s why every order is handled with care — from the moment it is placed until it arrives at your door.
To help reduce unnecessary waste and keep our pricing reasonable, many of our products are shipped from our global fulfillment centers, which specialize in handling a wide variety of quality everyday goods and curated merchandise. This allows us to offer practical and appealing products while maintaining efficient delivery service.
1. Order Processing & Shipping Fee
Every order is carefully reviewed before shipment to help ensure it meets our fulfillment and quality standards.
Processing Time:
1–3 business days
Shipping Fee:
$5.99 flat rate (worldwide)
Please Note:
During peak periods such as holidays or promotional events, processing may take up to 5 business days.
2. Estimated Delivery Times
Because our products may ship from global partner facilities, delivery times can vary slightly depending on your destination.
| Region Estimated Delivery Time | |
|---|---|
| United States | 8–15 Business Days |
| Canada / UK / Australia | 11–16 Business Days |
| Rest of World | 13–18 Business Days |
We appreciate your patience — quality products are worth the wait.
3. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
Tracking Updates:
Please allow 1–3 business days for tracking information to update after the shipping label has been created. If tracking does not show movement immediately, your order may still be in transit.
4. Customs, Duties & Taxes
For international orders, shipments are sent DDU (Delivered Duty Unpaid).
This means:
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Any customs duties, import taxes, or fees charged by local authorities are the responsibility of the customer.
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Velunota is not responsible for delays caused by customs clearance procedures.
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Customs charges are uncommon for many general merchandise items but may vary by country.
5. Order Changes & Cancellations
We work quickly to prepare and ship your order.
If you need to change your shipping address or cancel an order, please contact us at:
within 12 hours of placing your order.
Once processing has started, we are unable to modify or cancel the shipment.
6. Lost or Damaged Packages
Your satisfaction is important to us.
Damaged Items
If your order arrives damaged:
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Please email us clear photos within 72 hours of delivery.
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We will arrange a free replacement as soon as possible.
Lost or Stolen Packages
Velunota is not liable for packages that are lost or stolen after the tracking status shows “Delivered.”
If your tracking indicates delivery but you are unable to locate the package, please:
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Check with neighbors or household members.
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Contact the shipping carrier immediately to file a claim.
We will gladly provide the necessary tracking information to help with your claim, but we cannot issue refunds for orders marked as successfully delivered to the address provided.
If you have any questions about shipping, feel free to contact us at: