Privacy Policy

Velunota Privacy Policy

Last Updated: August 26, 2026

At Velunota, we respect your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, protect, and disclose your Personally Identifiable Information (PII) when you visit or make a purchase from https://velunota.com.

1. Information We Collect

We collect information to provide a secure, convenient, and reliable shopping experience and to process your orders accurately.

Information You Provide

When you:

  • Place an order

  • Create an account

  • Subscribe to our email list

  • Contact our customer support

We may collect personal information such as:

  • Name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment-related information (processed securely via third-party payment providers)

Automated Information

When you browse our website, we may automatically collect certain information, including:

  • IP address

  • Browser type and device information

  • Pages viewed and interaction data

  • Data collected through cookies and similar technologies (see Section 5)

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Fulfillment: To process payments, fulfill and ship orders, and provide order confirmations and tracking information

  • Customer Support: To answer inquiries and provide customer assistance

  • Website Improvement: To better understand how customers interact with our website and improve our products and services

  • Marketing & Communication: If you opt in, to provide updates about new products, promotions, or special offers

  • Security & Fraud Prevention: To help prevent unauthorized access, fraudulent activity, or misuse

3. Data Protection & Security

We take reasonable precautions to protect your personal information.

  • Secure Transactions: All payment information is transmitted using Secure Socket Layer (SSL) technology

  • No Card Storage: Velunota does not store your credit or debit card details on our servers

  • Limited Access: Personal information is accessible only to authorized personnel who are required to maintain its confidentiality

4. Third-Party Disclosure

Velunota does not sell, trade, or rent your Personally Identifiable Information to third parties for their own independent marketing purposes.

We may share limited information with trusted service providers who help us operate our website, process payments, fulfill orders, or deliver advertising, provided they are required to keep such information confidential.

Advertising & Analytics Partners

We work with third-party advertising and analytics providers that may use cookies, pixels, or similar technologies to display relevant advertisements and measure advertising performance.

These third parties collect and process information according to their own privacy policies. You may manage or opt out of personalized advertising through their respective platforms or through your browser settings.

5. Cookies Policy

Yes, we use cookies.

Cookies are small files stored on your device that help us improve website functionality and your overall shopping experience.

We use cookies for:

  • Essential Cookies: Required for basic website functions such as shopping cart and checkout

  • Analytics Cookies: Used to understand website usage and improve performance

  • Marketing Cookies: Used by partners to provide relevant advertisements

For more information about cookies used by Shopify, please visit:

https://www.shopify.com/legal/cookies

You can disable cookies through your browser settings, but certain website features may not function correctly.

6. Third-Party Links

Our website may include links to third-party websites or services. These websites operate independently and maintain their own privacy policies. Velunota is not responsible for the content or privacy practices of third-party websites.

7. California Online Privacy Protection Act (CalOPPA)

In compliance with CalOPPA:

  • Users may visit our site anonymously

  • This Privacy Policy is available through a clearly visible link on our website

  • Any changes to this policy will be published on this page

8. Children’s Privacy (COPPA)

Velunota offers a curated selection of general merchandise and does not knowingly collect personal information from children under the age of 13.

If you believe that a child has submitted personal information through our website, please contact us immediately and we will promptly delete such information.

9. Fair Information Practices & Data Breach Notification

In the unlikely event of a data breach, we will:

  • Notify affected users by email within 7 business days

  • Publish a notice on our website within 7 business days

10. CAN-SPAM Act Compliance

We collect email addresses to process orders and send order-related notifications. If you choose to subscribe, we may also send promotional emails.

In compliance with the CAN-SPAM Act:

  • We do not use misleading subject lines or sender information

  • Promotional emails are clearly identified

  • You may unsubscribe at any time using the link provided in our emails

  • All opt-out requests are promptly honored

11. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Company: WT TECH HONGKONG LIMITED
Address: UNIT D52, 3/F, WONG KING INDUSTRIAL BUILDING, NO.2 TAI YAU STREET, DIAMOND HILL, HONG KONG
Phone: (570) 634-9114
Email: support@velunota.com
Website: https://velunota.com